Returns Policy

ONLINE ORDERS

Free return labels are available for all U.S. orders 

Miss Circle will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within 14 days from the delivery date. A one-time return label will be provided for return/exchange requests for all U.S. orders. 

We can replace your current item with a different size, color, or an entirely different design within 14 days for online orders. Discounts CANNOT be applied toward exchanges of a different item. Fees may apply on exchanges or returns based on the price of the replacement item. 

We only offer a one-time exchange for U.S. orders. Exchanged orders can only be returned for a refund (or store credit for sale items).

We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are not responsible for non-Miss Circle merchandise included in any returns.

Sale items

All sale items marked with "sale" signs or strike-through pricing can only be returned for a store credit or exchange.

start a return

Defective Items

Defects or damages must be reported within 7 days from the delivery date to customer support at info@misscircle.com. If not reported, we will not accept the return, or it may be subjected to additional fees. Kindly bear in mind that due to technology and colors and patterns among other things beyond our control, certain colors, sizes, and textures may vary from those set forth on the website. Defective or damaged items will not be accepted in-store.

Incorrect and Missing items

If you believe you received an incorrect item or are missing an item, please contact us within 24 hours of receiving your package.

International orders

Simply fill out our return form with your order number and mail the item(s) to our return address within 14 days from the date of delivery. We do not provide return labels or issue exchanges for international orders. 
Return Address:

ATTN: Miss Circle Return Department
32 33rd Street 
Unit 2
Brooklyn, NY 11232

ONLINE RETURN INSTRUCTIONS (U.S. Only)

1. Request your return label here.
2. Click on “Return" or "Exchange” and proceed to follow the instructions provided. 
3. To receive a prepaid return label, please select “send return label”. 
4. If you want to use your own label, select “ship back myself” (shipping fees are non-refundable).
5. Repeat the process if you’re returning more than 1 item.
6. Once your request has been approved, you will receive an email with the label to print out (if selected).
7. Locate your return form and invoice inside your parcel, fill in the order # and any necessary information to include the filled-out form inside the return parcel for easy identification.
8. Drop the parcel at your nearest shipping carrier access point with your printed label.

All requests submitted online will be manually reviewed within 1-3 business days. Once your request is approved, you will receive a follow-up email with your prepaid label.

Please include all original boxes, instructions, documents, and wrappings with your return. Please allow 3-7 business days to process your request once your package is received and passes inspection. We need to receive the item before processing your return or exchange request. If eligible, refunds are issued to the original form of payment.  Store credit is issued as a gift card code for a future purchase and does not expire.

IN-STORE PURCHASES

Within 7 days of purchase, you can return your item and receive a refund to the original method of payment, at our store. We can replace your current item with a different size, color, or an entirely different design within 7 days for in-store purchases. Discounts CANNOT be applied toward exchanges of a different item. Fees may apply on exchanges or returns based on the price of the replacement item. 

Return of online orders will be processed according to our online policy.

Online purchases can be returned in-store for a refund or exchange. 

Sale items purchased online can only be returned in-store for a store credit or exchange. 

We only offer one-time exchanges for both in-store and online purchases returned to the store. 

Orders placed on Facebook and Instagram cannot be returned in-store and must be returned by mail. 

REFUND/EXCHANGE CONDITIONS

Miss Circle reserves the right to refuse returns of any merchandise that does not meet the below return requirements at Miss Circle’s sole discretion. Returns will only be eligible for a refund/exchange if they meet the following criteria:

• Must be returned within 14 days from the date of delivery and 7 days for in-store purchase.

• Must have the original tags attached.
• Must be in good, unworn original condition- no stains, rips, foul odors, etc.
• Must not have any alterations.
• Swimsuits must be full-priced at the time of purchase, with the Hygienic Plastic cover in place, and unworn.

• Undergarments can NOT be returned.

Products that are not in the same condition as they were at the time of delivery or which have been used beyond the mere opening of the package shall not be exchanged or refunded. Undergarments & swimwear are returnable or exchangeable, as long as they remain in the original packaging and the hygienic sticker remains attached. 

REFUNDS & STORE CREDIT

Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit, or a combination of the two). You will receive a confirmation via email once your return is processed. Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Price adjustments will not be honored for any marked-down merchandise. 

Store credit can be used online and in store. Store or merchandise credits may not be converted to cash at any point, except as required by applicable law.