Where is Miss Circle located?

We are located in New York City. All orders are shipped from Brooklyn NY. 

How do I know if my order has been placed successfully? 

You will receive an automatic email when your order has been processed. Once the shipping label is created, you will receive another email with the tracking number. 

How do I know when my order will arrive? 

The ETA of your order will be displayed on checkout. The ETA may differ depending on shipping address and the shipping method.

How come I did not receive an order confirmation email?

You may not have entered or provided the correct email. If that may be the case, please reach out to our customer service team to find your order #. 

How do I change/cancel my order? 

Please send us an email at info@misscircle with the subject "Change Order #" or "Cancel Order #"

What is your return/exchange policy? 

Our return policy is on https://misscircle.com/pages/return-policy

How soon can I expect my refund back? 

When your return package is delivered to our mail room, please wait 5-7 business days for the refund process. 

How does the return/exchange work?

To exchange or return a purchase, please fill out a return form for the items you wish to return and the new style you would like (be sure to include the order number, SKU number, and size). Once the form is filled out, please mail the item to our NYC office. Please refer to this page for instructions and the return form: https://misscircle.com/pages/return-form

Can we visit the Soho Showroom to shop or return?

Due to the pandemic, our Soho showroom is closed. We are only available online now. 

All returns must be sent to the address below: 

Miss Circle
32 33rd Street
Suite B519
Brooklyn, NY 11232
U.S.A

 

What if the dress I want is out of my size? When are items restocked? 

We are sorry about this. We are trying out best to restock. Most of the restocks usually takes 3-4 weeks. Please join our mailing list for the earliest update. 

Do your sizes run true to size? 

Yes, our items run true to size. The stretchiness depends on the fabric and material of the item.

How do I know if this size is perfect fit for me? 

It depends if you like your outfits to be tight or loose. Our size measurement chart is on https://misscircle.com/pages/size-guide

For sizing assistance, please send us an email at info@misscircle.com and put "Sizing Assistance" for subject. 

 

How long does U.S shipping take?  

Standard shipping takes 3-5 business days. We have Next-Day shipping: $39.95 for Next-Day delivery. (No deliveries on the weekends or holidays).

Do you ship internationally? 

We currently ship to Canada, United Kingdom, Europe, Mexico, and Australia. 

How long does international shipping take?

International shipping usually takes 5-7 business days. It will be delivered by DHL Or UPS. (No deliveries on the weekends or holidays).

 

How do I reach customer service if I have a question or concern? How soon can I get a reply? 

The best way to reach Miss's Circle Team is via email at info@misscircle.com We reply to all emails within 24 business hours.