Not everyone find loves at first fit but our team is here to help find the best outfit for you.
How to return
Simply fill out a return form and mail the item(s) to our New York Office within 14 business days from the receipt of your order.
We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages.
Walk in returns may also be done during our office hours of Monday to Friday, 11 am to 6 pm.
We offer free exchanges, store credit (that comes with 20% off your next purchase of non-sale items) or a refund for eligible returns.
Return packages will only be eligible for a refund if they meet the following criteria:
- All return packages must be received within 14 days from date of receipt
- All items must have the original tags attached
- All items must be in good, unworn condition- no stains, rips, foul odors, etc.
- Swimsuits & undergarments can NOT be returned
Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit or a combination of the two). You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. PayPal refunds are instant.
If you choose to have store credit, we will include a coupon code for 20% off your next purchase for non-sale items. This offer has no expiration date and you may use the codes whenever you are ready to place another order.
The codes will be sent to you via e-mail within 2-3 days after we receive your package.
We can replace your current item with a different size, color, or an entirely different design*. Please mail the item back to us and we will process the exhange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item.
580 Broadway, Room 502
New York, NY 10012
*Please make sure to include form with your package to process your returns faster.