Return Policy

Not everyone finds love at first fit but our team is here to help find the best outfit for you.

How to return  
Simply fill out a return form and mail the item(s) to our New York Office within 14 business days from the date of delivery. We don't provide return shipping label at the moment. 

For international orders: Ship back the items within 14 business days from date of delivery and provide an email with the tracking number

We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages.

Walk in returns may also be done during our Showroom hours of Monday to Friday, 11 a.m. to 7 p.m. with the mandatory order receipt number in order for the return to be successful (with original return policy deadline applied)

We don't provide return label to international orders

Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Refunds

The Miss Circle Team has the right to to reject any items requested for return item or exchange based upon the discretion of the Miss Circle team based upon the guidelines of the return policy.

Return packages will only be eligible for a refund if they meet the following criteria: 

  • All return packages must be received within 14 business days from date of delivery
  • All items must have the original tags attached
  • All items must be in good, unworn condition- no stains, rips, foul odors, etc.
  • Price adjustments will not be done for items with a reduced price.
  • Shipping Fee is not refundable
  • We only provide prepaid return labels for items that were originally sent to you: in the wrong size, are damaged, or wrong style. 
  • We don't provide shipping label at the moment.
  • Return of swimsuits can only be accepted if the Hygienic Plastic cover is in place. 
  • Undergarments can NOT be returned
  • Sale items can only be returned for store credit or Exchange, No refund.

Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit or a combination of the two). You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. PayPal refunds are instant.

Store Credit 

Store credit can only be used in our online store or NYC showroom and cannot refund as cash.

Free Exchanges

We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item. 

No discounts applied for exchanges.

Final sale items can NOT be exchange.

We only allow for one exchange per order. 

We only allow for one exchange and/or return action per order. It is to the discretion of the Miss Circle team, if they offer store credit requests. 

We do not offer return labels for exchanges.

We don't do free exchange for international orders.

 

 

Return Address:

Miss Circle
580 Broadway, Room 407
New York, NY 10012

917-409-0616 Mon-Fri 11am-6pm Est


*Please make sure to include the return form with your package to process your returns faster.

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