Free return labels are available for all U.S. orders
Miss Circle will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within 14 days of the date of receiving your package. A one-time return label will be provided for return/exchange requests for all U.S. orders.
We can replace your current item with a different size, color, or an entirely different design within 14 days for online orders. Discounts CANNOT be applied toward exchanges of a different item. Fees may apply on exchanges or returns based on the price of the replacement item.
We only offer a one-time exchange for U.S. orders. Exchanged orders can only be returned for a refund (or store credit for sale items).
We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are not responsible for non-Miss Circle merchandise included in any returns.
All sale items marked with "sale" signs or strike-through pricing can only be returned for a store credit or exchange.
Defects or damages must be reported within 7 days of receipt to customer support at firstname.lastname@example.org. If not reported, we will not accept the return, or it may be subjected to additional fees. Kindly bear in mind that due to technology and colors and patterns among other things beyond our control, certain colors, sizes, and textures may vary from those set forth on the website. Defective or damaged items will not be accepted in-store.
Incorrect and Missing items
If you believe you received an incorrect item or are missing an item, please contact us within 24 hours of receiving your package.
Simply fill out our return form with your order number and mail the item(s) to our return address within 14 days from the date of delivery. We do not provide return labels or issue exchanges for international orders.
ATTN: Miss Circle Return Department
32 33rd Street
Brooklyn, NY 11232
ONLINE RETURN INSTRUCTIONS
- Sign in to your account to obtain a return label (or create an account with the email associated with your order)
- Click “My Account” on the top right corner of the page, next to the search bar
- Once your order history appears, locate the order # you are returning/exchanging
- Click on “Return / Exchange” and proceed to follow the instructions provided
- To receive a prepaid return label, please select “send return label”.
- To ship out the return on your own, select “ship back myself” (shipping fees are non-refundable)
- Repeat the process if you wish to return more than 1 item
- Once the return label has been approved, you will receive an email with the label to print out
- Locate your return form and invoice inside your parcel, fill in the order # and any necessary information, and include the filled-out form inside the return parcel for easy identification.
- Drop the parcel at your nearest shipping carrier access point with your printed label.
Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case; within 14 days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make the payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit or check as dictated by the circumstances as concluded by the company. Merchandise credits do not expire.
Within 7 days of purchase, you can return your item and receive a refund to the original method of payment, at our store. We can replace your current item with a different size, color, or an entirely different design within 7 days for in-store purchases. Discounts CANNOT be applied toward exchanges of a different item. Fees may apply on exchanges or returns based on the price of the replacement item.
Return of online orders will be processed according to our online policy.
Online purchases can be returned in-store for a refund or exchange.
Sale items purchased online can only be returned in-store for a store credit or exchange.
We only offer one-time exchanges for both in-store and online purchases returned to the store.
Miss Circle reserves the right to refuse returns of any merchandise that does not meet the below return requirements at Miss Circle’s sole discretion. Returns will only be eligible for a refund/exchange if they meet the following criteria:
- Must be returned within 14 days from the date of delivery and 7 days for in-store purchase.
- Must have the original tags attached.
- Must be in good, unworn original condition- no stains, rips, foul odors, etc.
- Must not have any alterations.
- Swimsuits must be full-priced at the time of purchase, with the Hygienic Plastic cover in place, and unworn.
- Undergarments can NOT be returned.
Products that are not in the same condition as they were at the time of delivery or which have been used beyond the mere opening of the package shall not be exchanged or refunded. Undergarments & swimwear are returnable or exchangeable, as long as they remain in the original packaging and the hygienic sticker remains attached.
REFUNDS & STORE CREDIT
Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit, or a combination of the two). You will receive a confirmation via email once your return is processed. Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Price adjustments will not be honored for any marked-down merchandise.
Store credit can be used online and in store. Store or merchandise credits may not be converted to cash at any point, except as required by applicable law.